Customer Service at Forge:
Support You Can Rely On
Technical Help at Your Fingertips
At Forge, expert assistance is just one call away. Our friendly customer support team is ready to troubleshoot and resolve many issues right over the phone- fast and efficiently.
Rapid On‑Site Support
When a situation calls for boots on the ground, not just a call, we act swiftly. Forge service technicians are typically dispatched within hours to your location- so you’re never left waiting.
Illinois-Based Parts Fulfillment
Every part for our machines is stocked at our Illinois facility. That means same-day shipment is often possible, ensuring critical replacement parts arrive when you need them most.
How We Deliver on Service
- U.S.-Based Operations: Forge machines are assembled domestically, delivering the precision of European engineering paired with American-built reliability.
- Support From Start to Finish: From sales to tech support, our team helps you every step of the way- with the same personalized service, whether it’s a quick phone fix or a complex field repair.
- Customer-Driven Innovation: We’re always listening. Forge continually updates hardware and software based on real-world feedback to deliver machines and support that evolve with industry needs.
What Customers Can Expect
Need
- Immediate advice or minor troubleshooting
- Complex machine issue
- Urgent parts replacement
- Influencing future support and features
What Forge Delivers
- Phone-based technical support from trained reps
- Field technician dispatched within hours
- Same-day or expedited shipping from Illinois
- Feedback-driven product and software updates
Our Principles
Forge is built on a foundation of faith, integrity, and stewardship. We believe in treating all of our customers the way we would wish to be treated- committed to delivering 100% satisfaction, not just delivering machines.
Get Help Anytime
Have questions or need support? We’re here to assist:
Expect prompt, professional, and warm assistance from your first contact to resolution.