At Forge, our commitment to quality machines is matched only by our dedication to support. Inspired by the trusted philosophy of Hershey’s Metal Meister, we’re redefining service in the metal fabrication space with speed, precision, and people-first values. Here’s how Forge sets the standard for customer care:
🏭 Built Right Here in Illinois — Service Built In
Forge’s (formerly Hershey’s Metal Meister) operations in Mattoon, Illinois, are more than production lines — they’re the heart of our service model. Assembled locally with American-made hydraulics and software, our machines are designed for reliability and ease of maintenance. Having every component stocked onsite means we can ship replacement parts quickly and efficiently to keep your workflow uninterrupted.
🚀 Rapid Field Response — When It Can’t Wait
Common breakdowns happen — but delays don’t have to. Many issues are resolved over the phone by our experienced reps. When a hands-on repair is needed, Forge technicians typically arrive on-site within a few hours, ensuring minimal downtime and maximum productivity.
📞 Phone Support That Solves
Our support philosophy is simple: solve what you can, where you can, right away. Most calls are handled directly and swiftly, without escalations. That means faster answers — and less frustration.
💡 Innovation in Support
Beyond just parts and repairs, Forge builds into our machines continuous improvements based on real-world feedback. Our in-house software and product development teams listen, refine, and roll out updates designed to deliver long-term value and ease of use.
🛠️ The Forge Support Experience — What to Expect
Customer Need
- Quick technical advice over the phone
- Complex machine issues needing hands-on work
- Urgent replacement parts
- Long-term product feedback
Forge’s Promise
- Direct access to trained support staff
- Fast response—tech dispatched within hours
- Same-day or expedited shipping from Illinois
- Updates and R&D driven by real customer insights
Forge support is more than troubleshooting—it’s a partnership built on trust, accountability, and shared success.
🤝 Support Rooted in Values
Forge operates with intentional integrity. Inspired by faith-based principles and stewardship, we’re dedicated to treating customers as we ourselves would want to be treated — with respect, transparency, and unwavering commitment.
🗞️ Final Thoughts
At Forge, service isn’t an afterthought — it’s the core of our identity. When you invest in a Forge machine, you’re choosing a partner who values your uptime, listens to your feedback, and stands behind every product with unmatched service.
Want more stories or support insights? Stay tuned for case studies highlighting real customer experiences and continuous innovation at Forge.